We try at all times to give you the best of service. If we have let our service slip we will try to learn from every mistake, and will respond to your concerns in a caring and sensitive way.
- If you are concerned with your dental treatment or do not understand something the dentist has told you, please discuss this with them or with any of our team. Our dentists try wherever possible to describe treatments in a way you can understand.
- Our practice manager Emma is our designated Complaints Manager. Please speak to or telephone her to discuss your concerns. If you need somewhere more private to discuss your concerns rather than at the reception desk, please ask and we will be happy to oblige.
- Written or e-mailed complaints will normally be acknowledged within two working days and a full response and explanation given within ten working days. Proper and comprehensive records are kept of any recorded complaint.
- If you are not satisfied with the result of our procedure then a complaint may be made to the independent Dental Complaints Service.
Tel: 08456 120 540. E-mail: info@dentalcomplaints.org.uk. Or visit their website: www.dentalcomplaints.org.uk. - Furthermore you have the right to check our team's registration status, or to follow up your concerns further, on the General Dental Council website: www.gdc-uk.org.
